FAQ

Velurex arbejder direkte med produktion frem for lager og showroom.

Det betyder lavere omkostninger og bedre priser – men også, at vi i stedet fokuserer på dokumentation, gennemgang og gennemsigtighed i processen.

Du får derfor fuld indsigt i maskinen før levering.

Skulle en ordre mod forventning ikke leveres i henhold til aftalen, refunderes indbetalte beløb.

Vi arbejder med en struktureret proces og løbende opfølgning, så du som kunde altid har indsigt i din ordre.

Velurex is built with a focus on correct documentation and high quality . We prioritize, among other things , MDR compliance, correct CE marking and real technical documentation , so that the equipment is suitable for professional clinical use.

Instead of wrapping prices in extensive service agreements, hidden extras and unnecessary fees, we have chosen a simpler model. The resources we save on administration and extra services we use to deliver premium, high-quality machines at competitive prices.

In short:
At Velurex, you pay for equipment, quality and compliance – not for expensive add-ons you may never need.

Safe operation – even after purchase

All Velurex lasers come with:
- 2 year warranty on the machine
- 1 year warranty on laser trade
Velurex acts as the first point of contact and offers technical support in collaboration with the manufacturer's engineers, including remote support and guided troubleshooting.

Velurex acts as the first point of contact for all customers.

This means:
1: You always contact Velurex first
2: We handle dialogue, troubleshooting and coordination
3: The manufacturer's technicians are involved when necessary
Support may include:
- Technical advice and fault diagnosis
- Remote support via video, images and documentation
- Guided replacement of spare parts
- Joint support sessions for complex cases
This model ensures:
- quick clarification
- clear communication
- one permanent responsible party

Orders are placed after dialogue and order confirmation. 50% is paid upon ordering, and the remaining 50% is paid before delivery.

Payment options
• Bank transfer
• Card payment via secure payment solution
• Payment link after order

The expected delivery time is typically 2–3 weeks from order .

After receiving the order, the machine is produced within approx. 4–5 days , after which it is shipped. The actual shipment usually takes 9–13 days . The specific delivery time is always stated in connection with the offer and order confirmation.

All Velurex machines are delivered with full EU compliance , based on the Medical Device Regulation (MDR) , where required.

The documentation includes CE marking according to MDR , EU Declaration of Conformity , technical documentation and Notified Body assessment (e.g. TÜV) when the machine type and risk class require it.

The documentation is machine-specific, traceable and suitable for supervision and audits – not generic standard packages.

No. Velurex sells exclusively to business customers (B2B). All equipment is delivered after dialogue and clarification of needs with the individual clinic. If you are starting a clinic, you can contact us and we can find a solution together.

No. Velurex operates as a B2B showroom. There is no direct purchase or online payment. All machines are ordered after dialogue and written quotation.

Yes. All equipment is produced specifically to the agreed configuration. Off-the-shelf products are not supplied.

No. As the equipment is produced specifically for the customer, there is no right of withdrawal. Any return requires prior written agreement.

Installation and training requirements depend on the equipment and are agreed individually as part of the dialogue.

Yes. 808 nm is a well-documented wavelength that is widely used in professional equipment.
With the correct energy setting and treatment protocol, 808 nm can be used safely on both light and darker skin types.

MDR certification requires extensive technical and clinical documentation for the specific configuration.
In practice, MDR-certified diode lasers are therefore delivered as single-wavelength systems, where safety and documentation can be maintained.

Yes. Velurex can provide training and courses in the use of the equipment in collaboration with our partner clinic, where there is a doctor attached, and the teaching is carried out by experienced healthcare staff.

The courses are practically oriented and conclude with documentation of completed training. Content and scope depend on the type of equipment and are agreed individually as part of the dialogue.

You can contact Velurex via the contact form, email or by direct telephone contact. All inquiries are handled personally.